Frequently Asked Questions FAQ | Gem Box Accessories
Shipping & Tracking
Note that shipping is 95% of the time within 3-5 days.
💋 What if I only bought items ONLY on your Live? When does it ship?
💋 I claimed items from NEW RELEASES/BOMBS AWAY on Facebook AND also claimed items from a LIVE video- when will my order ship?
If you order contains items that are NEW RELEASES & BOMBS AWAY these items require 5-10 days to arrive and will ship once your order has every item needed for shipment.
💋 How do I qualify for FREE SHIPPING?
If your final total reaches $75 at checkout it ships free. This includes invoices & website orders.
💋 How do you ship?
We ship USPS First Class or Priority mail with the US Postal Service and for larger orders it may be more cost effective to use UPS Ground.
You will receive a tracking number in your shipping email, sent to the email address you provided at checkout. You will be able to track your order via a map, text, email, and/or Facebook messenger. These instructions are included in your shipping email to ensure you know exactly where your order is prior to arrival.
💋 You said it would ship in 10 days....it's been longer. Now what?
We ship quickly and often well within the 10 day window however, delays do occur. This is rare and is likely due to requiring product arrival or replacement. We are proud of our high volume and quick turnaround and will ship your order as soon as possible. If a delay occurs, please respond to us with courtesy via email at info@gemboxaccessories to receive information regarding your order.
Before you purchase, please take into account the possible 10 days to ship & the additional 3-5 days for shipment to arrive to you when you are placing an order to ensure timely delivery. We cannot guarantee any timed delivery, especially during peak seasons such as holidays where common postal delays occur.
Once it arrives- Open your package and enjoy! We love making our customers happy and take pride in our secure & pretty packaging. If you have questions or concerns on your order- please review our shipping and refund/return policy below. If your queries are not answered, feel free to email us at firstname.lastname@example.org
💋 Questions regarding your package being lost or stolen or delayed? Please see our Shipping Policy HERE
💋 Questions regarding broken/defective/incorrect items?
Invoices & Ordering
💋 I just claimed an item on a Bombs Away or NEW RELEASES albums on Facebook- what next?
We will comment "Yours" to reserve your claim and invoice you the upcoming Friday.
💋 I just claimed an item on a Live- what next?
That item will be reserved with any other pieces you claim that week and invoiced on the upcoming Friday.
💋 I'm new! How do I send you my info?
Welcome to Gem Box! If you are a first time shopper, please either message us on Facebook your email and shipping address or completing the Contact Us form HERE.
Album items and LIVE items combine to make one invoice per week that will be sent as one order.
💋 Can you send pictures or let me know what items what I ordered?
No. We are unable to send photos of items claimed as it is time consuming and causes shipping delays. We suggest during LIVE videos to write down/take note of what you claim and the color to ensure memory of your orders.
💋 When is your billing cycle?
Our billing cycle is Monday through Saturday. We are closed Sundays.
Our CEO and founder, Tianne personally packages each order. We take pride in our fast shipment, boutique-quality packaging, and excellent customer service. If you want to order directly where it ships from the Corporate Warehouse, you will need an Independent Consultant to gain access. Feel free to use Tianne's access link HERE.
💋 How long do I have to pay for my invoice?
Invoices are due upon receipt EVERY FRIDAY and auto-delete if left unpaid by Monday night with Sunday as a grace day. This is a generous 48 hours+ for payment.
💎Invoices MUST BE paid within 48 hours - NO holds, exceptions, wait until payday scenarios, or breaking up of invoices, or "I forgot".
‼️If you cannot pay within 48 hours, your invoice will delete and you will be immediately blocked/banned.‼️
👉🏻Important: It is your responsibility to make sure I have your correct email and shipping address before Friday. Send it here: https://www.gemboxaccessories.com/pages/contact-us
If I don't have your email, you won't be invoiced and you lose your items. Do not take advantage of the whole week and my time to message me and say "oops here it is" on Saturday.
As a courtesy, we hold your items for no longer than 48 hours to allow time to complete your purchase.
One reminder email will be sent before auto-deletion for your convenience.
💋 I have been blocked/banned - Can I shop with you again?
Because I allow an entire week to prepare for paying for your order and also send reminder emails - any non-paid order will result in a block/ban. No exceptions. You may order from my website as those orders require payment to process but there is to be no further claiming on social media or live videos.
💋 It says my items are 'reserved' when I was emailed my invoice. Does that mean I have until that date to pay?
An item being 'reserved' is our automated system holding that item for you. All invoices are due upon receipt and auto-delete within 48 hours.
💋 I paid for an order on this website; what happens next?
You will receive a confirmation email stating your order is now in queue to be processed and shipped.
A separate email will be forthcoming stating your order has been shipped and will provide tracking information. Please allow our stated processing time for your order to arrive.
💋 I received an email saying my order is 'confirmed' does that mean it has shipped?
Confirmation emails are sent to assure you that payment has been processed for your order and it is now in our queue to be prepared for shipment.
Once your item ships, you will receive a separate shipping email that contains tracking information. Thank you for your purchase!
Fashion Fix & Life of the Party Orders
💋 I pre-ordered Fashion Fix (or Life of the Party)...Can you include that in my invoice/order I already have?
Fashion Fix and Life of the Party items will be included with any other items to be invoiced on the upcoming Friday unless there are extinuating circumstances which will be announced in our VIP Group on Facebbook HERE.
💋 I pre-ordered Fashion Fix (or Life of the Party) items but they're not on my invoice- why?
-Fashion Fix invoice the Friday following the 4th of the month
-Life of the Party invoice the Friday following the 14th of the month
Changing Invoices/Orders & Default Policy
All claims are final. Quantity of items is limited and reserved for you at the time of your claim therefore, please only claim what you intend to purchase and commit to buy.
💋 Can I change my invoice before I pay for my order?
All invoices are final. Please claim only what you intend to purchase as it is a courtesy to hold these items for you until the time of invoicing.
We are unable to offer delays/holds/extensions on payment. Please only claim what you intend to purchase.
As a courtesy to you, invoices are always sent on the Friday of the week you claim. This fixed schedule provides the opportunity for you to plan your purchase accordingly. Please only claim what you are able to pay for at the time of invoicing.
💋 Can you hold my invoice another week?
We are unable to hold orders. Thank you for your understanding. Please only claim what you are able to pay at the time of invoicing.
💋 Can I add items from online claims/lives to my website order I've paid for?
Website orders are created automatically at the time of payment and are final. They are unable to be edited.
If payment is not completed within 48 hours, your invoice will auto-delete as a default and I'm unable to retrieve it. This can be avoided by remembering you have an order coming. Thank you for your understanding.
💋 I let my order expire and/or didn't pay- Can I still shop with you?
Discounts, Giveaways, Hostess Rewards & Shop Credits
💋 I won something in a giveaway! How do I redeem my prize?
Congratulations! If the prize is a giveaway item - it will be mailed to at the shipping of the retail cost of the prize. If you have a pending invoice, it will be included on your invoice.
💋 I have a Hostess Reward - How do I use it?
Hostess Rewards are applied as a discount to your invoice for items claimed during your Hosted LIVE. If you do not claim any items during your Hosted LIVE or you claim less than you earned, the balance of Rewards is forfeit.
No holds/substitutions/or future offers implied. Hostess Rewards can be revoked at our discretion.
💋 I have a Discount/Loyalty Reward/Shop Credit...i.e. a FREE PIECE - How do I use it?
We no longer offer Buy 12 Get 1 Free Loyalty Rewards
💋 Can I have Discount/Shop Credit...i.e. FREE PIECE applied to my invoice?
All promo codes/discounts are redeemed at www.gemboxaccessories.com only. These are offered as a courtesy and your understanding is appreciated.
💋 Why are offers only given as links to use on your website?
To provide the flexibility of selecting item(s) of your choice and at a time most convenient for you, we offer promo codes to redeem at your leisure.
💋 Do offers expire?
Great news! Offers do not expire. Limited time use codes will be clearly stated (i.e. free shipping over a weekend) as to when they expire and cannot be retroactively applied.
💋 Can I lose my offer?
Defaulting on an invoice for Code of Conduct or Non-Payment will forfeit all implied, accrued, or intended rewards. We reserve the right to cancel or revoke any promo code without explanation or notification at our discretion.
💋 I want to use a Discount/Shop Credit/Loyalty Reward...FREE PIECE to get a totally FREE order- can I?
If you receive a Discount/Shop Credit/Loyalty Reward it cannot be used to create a no-cost order to be mailed to you for free- shipping charges will apply.
Please enjoy our offers in the spirit in which they are provided, as courtesy items, not 'freebie' opportunities.
💋 What is a qualifying website order for an offer or discount?
A qualifying website order requires a minimum of items matching your discount and shipping to be paid at the time of checkout.
💋 Why do I have to pay shipping if the item is free?
If you receive a $5 shop credit and you order $5, the shipping cost of $3.75 will now create an order of $8.75. The discount was intended for $5 only. This is more than your intended offer. If there is a request to ship the offer for free, you are asking for more than your discount. Therefore, in order to avoid loss and still offer incentives, shipping is required.
💋 Do I have to buy something to get a reward/prize/promo code?
I do not offer incentives where you must purchase to qualify.
💋 Can I use more than one promo code (for example, FREE SHIPPING)?
Only one offer/promo code may be used at a time. Thank you for your understanding.
We are unable to retroactively apply any offers to paid orders. As your discounts do not expire, please feel free to use it during your next shopping opportunity.
Code of Conduct
💋 I'm not happy with something- What can I do?
Our goal is to provide excellent service and accurate orders. Our margin of error is less than 5%. Shop with confidence. We also take immense pride in our positive outreach, helpful customer service, and prompt attention to any concerns. We go above and beyond to offer A+ Diamond level service!
NOTE: ANY rude, demeaning, sarcastic, passive aggressive, 'poor choice' behavior while engaging with Gem Box Accessories will result in deletion and auto-block/ban. We reserve the right to preserve the positive, uplifting atmosphere of our content. This includes all Social Media platforms. Ask yourself before you engage: Is this going to bless or burden?
If you've gotten this far- thank YOU for being thorough. We post this information to be clear and provide you with answers to common questions.
We respect your time and business and thrive on providing excellent service.
We appreciate YOU and will do our best to provide an A+ shopping experience. We are happy to be your bling resource !